Privacy policy

This policy explains how Canopies & Shelters Ltd (“we”, “us”, “our”) collects and uses your personal data when you use this website or contact us, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It is written to be clear and accurate; please tell us if anything is unclear.

Who we are

Canopies & Shelters Ltd is the data controller for the personal data described here. We are a company registered in England and Wales, company number 15021298, with a registered office atUnit 1, Sandwash Close, Rainford, St Helens WA11 8GN. You can reach us by email at[email protected] or by phone on0844 704 9888.

The data we collect

When you send an enquiry or request a quote, we collect the details you give us, which may include:

• your name;
• your email address and phone number;
• the site postcode and sector for your project;
• the details of your enquiry and any drawings or information you send us.

Our website is served through Cloudflare, so our hosting provider processes standard technical information such as your IP address and request logs to deliver the site securely. We use privacy-focused, cookieless analytics to understand aggregate usage; we do not use advertising or cross-site tracking cookies.

How and why we use your data

• to respond to your enquiry and prepare a design, specification and quotation;
• to carry out and manage any work you go on to instruct;
• to keep records of our correspondence and comply with our legal obligations;
• to keep the website secure and working.

Our lawful bases are our legitimate interests in responding to and managing enquiries, the performance of a contract where you place an order, and compliance with our legal obligations. We do not use your details for marketing without your consent and we never sell your data.

Who we share it with

We share personal data only with trusted service providers who help us run our business and website (for example our website host and, where used, an email or enquiry-handling provider), and with professional advisers or authorities where the law requires it. Any provider acting on our behalf may only use the data on our instructions.

How long we keep it

We keep enquiry and project records only as long as needed for the purpose we collected them and to meet our legal and accounting obligations, after which they are securely deleted.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data, or restrict or object to how we use it;
• ask us to transfer your data to another provider;
• withdraw consent at any time where we rely on it.

To exercise any of these, contact us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we would welcome the chance to resolve any concern first.

Cookies

We keep cookies to a minimum. The site does not set advertising or cross-site tracking cookies, and our analytics are cookieless. Any strictly necessary cookies used to deliver the site securely are exempt from consent under PECR.

Changes to this policy

We may update this policy from time to time; the date at the top shows when it was last changed. This is a general notice provided in good faith and is kept accurate to our business; if you need specific detail for a contract or tender, please get in touch.